CANADIAN PBX MARKET REPORT

2007 EDITION

NBI/Michael Sone Associates
193 Church Street
Toronto, Ontario
M5B 1Y7
Telephone 416-360-0424
e-mail msone@nbicanada.com

January 2008

At over 175 pages and examining the period 2005-2009, the Canadian PBX Market Report, 2007 Edition describes the Canadian market for key telephone system (KTS), private branch exchange (PBX) and IP private branch exchange (IP-PBX systems) offered by major CPE manufacturers. Detailed quantitative and qualitative information on the leading vendors in Canada - 3Com, Alcatel, Avaya, Cisco, Mitel, Nortel, Panasonic, Siemens and Toshiba - is the cornerstone of this study.

The 2007 Edition presents the Canadian market using our popular Market At a Glance summary as well as detailed profiles of the leading manufacturers discussing each company's product strategy, marketing activities and distribution capabilities along with an analysis of future expectations of growth. Each contains four sections organised into 10 tables, so that, along with an additional 29 exhibits in the Market Detail section, the reader is provided with quantitative information on system and station shipments, installed base, system-size segmentation, technology segmentation, regional shipments, vertical markets and distribution channels.

This report presupposes some familiarity with telecommunications but includes definitions where necessary for clarity. We use the terms "IP-enabled" and "IP telephony" when referring to the transmission of voice over a wide area packet network while we use the terms "IP-based" and "LAN telephony" when referring to systems based on an IP-PBX with either IP telephone stations and soft phones or a mixture of analogue single line devices, digital proprietary telephones, IP telephones and soft phones. The terms "packet voice" and "IP communications" are generally used when discussing systems that provide both voice and data communications. This report, together with others on the voice mail, unified messaging, ACD, videoconferencing and data and Internet networking sectors, comprises the cornerstone of NBI/Michael Sone Associates’ research on the Canadian CPE market. As with all NBI/Michael Sone Associates reports, information has been gathered from primary sources.

This report, together with others on the voice mail, unified messaging, ACD, videoconferencing and data and Internet networking sectors, comprises the cornerstone of NBI/Michael Sone Associates' research on the Canadian CPE market. As with all NBI/Michael Sone Associates reports, information has been gathered from primary sources.

Please note that reported revenues are at end-user retail levels (rather than manufacturer wholesale revenues) and represent proceeds from the sale of business telephone systems, system software and equipment in the Canadian market only. These revenues exclude the sales of add-on applications such as contact centres, consulting or professional services fees, installation, maintenance contracts and service revenues for operational charges related to moves, adds, changes. All figures are in Canadian dollars unless otherwise noted.