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CANADIAN INTERNET SERVICE PROVIDERS MARKET REPORT

 

 

 

 

1999 EDITION

 

For information on obtaining 
copies of this report 
call (416) 360-0424 
Fax us at (416) 360-7546 
Or send an email to:
msone@nbicanada.com

December 1999


 

Table Of Contents

Section  Page
About This Report vii
1.0 Market Overview And Analysis  1
2.0 ISPs - The Canadian Landscape  9
3.0 ISPs - Cable Companies  14
3.1 The @Home Network  18
4.0 ISPs - Telephone Companies/Independent Carriers  21
4.1 Telephone Companies  21
4.2 Non-Telco IXCs  24
5.0 Regulatory And Legal Matters  26
6.0 Technology 33
7.0 Trends 36
7.1 Electronic Commerce  36
7.2 Internet Telephony  39
7.3 Wireless Internet  41
8.0 Company Profiles  45
8.1 National ISPs  45
8.1.1 AOL Canada Services Inc.  45
8.1.2 IBM Internet Connection Services  54
8.1.3 Look Communications (I.D. Internet Direct)  56
8.1.4 GlobalServe/iPrimus  65
8.1.5 The Microsoft Network  69
8.1.6 PSINet Limited  71
8.1.6.1 iSTAR  75
8.1.6.2 Interlog  76
8.1.6.3 TotalNet Inc.  79
8.1.7 UUNET Canada Inc.  80
8.2 Non-Profit Regional Networks  87
8.2.1 ONet Networking  87
8.3 Local ISPs  90
8.3.1 3web (Cybersurf)  90
8.3.2 Pathway Communications  92
8.4 Cable Companies  97
8.4.1 Cogeco Cable Inc.  97
8.4.2 Fundy Cable  103
8.4.3 Rogers Cablesystems Limited  106
8.4.4 Shaw Communications Inc.  111
8.4.5 Vid?tron lt?  115
8.5 Telephone Companies  121
8.5.1 TELUS  121
8.5.1.1. BC Consumer/SOHO  123
8.5.1.2 Alberta Consumer/SOHO  125
8.5.1.3 TELUS Advanced Communications  127
8.5.1.4 TELUS Multimedia  129
8.5.2 BCE Inc.  130
8.5.2.1 Bell Canada (Sympatico)  130
8.5.2.2 Bell Canada Data Services  134
8.5.2.3 Bell Carrier Services Group  135
8.5.2.4 Bell Nexxia  136
8.5.2.5. BCE Emergis  140
8.5.3 Manitoba Telecom Services Inc.  144
8.5.4 Aliant  148
8.5.4.1 NBTel  148
8.5.4.2 MTT  152
8.5.4.3 Qu?ec Tel  155
8.6 IXC-ISPs  158
8.6.2. AT&T Canada/Netcom  158
8.6.3 Sprint Canada Inc.  164


List Of Figures, Exhibits And Appendices

Section   Page
Figure 1 Canadian ISP Market, Revenues
1998-2003 
7
Figure 2  Canadian ISP Market, Dial-Up Subscribers
1998-2003 
8
Exhibit 1 Revenues and Market Shares, by ISP
1998-2000 
168
Exhibit 2  Revenues & Number of Customers, by ISP type
1998-2000 
168
Exhibit 3  Dial-Up Subscribers by ISP
1998-2000 
169
Exhibit 4  Dedicated Accounts by Major ISP
1998-2000 
169
Exhibit 5  Dial-Up, DSL, Dedicated and Cable Subscribers, by ISP
1998-2000 
170
Exhibit 6  Sources of ISP Revenues
1999 
170
Exhibit 7  Provincial Distribution of Dial-up Subscribers, by ISP
1999 
171
Exhibit 8  Cablecos: Internet Subscriber Base & Revenues
1998-2000 
172
Exhibit 9  Telcos/IXCs: Dial-Up Subscribers & Revenues
1998-2000 
173
Exhibit 10  Telcos/IXCs: DSL Subscribers & Revenues
1998-2000 
174
Appendix A Households: Provincial Distribution 1998
-Computer, Modem and Internet Access 
175
Appendix B Businesses by Number of Employees & Internet Use
1998/99 
176 
Appendix C Businesses - % Internet Use by Province
1999 
176


About This Report

The Canadian Internet Service Providers Market Report, 1999 Edition is NBI/Michael Sone Associates' second report on the Canadian Internet market and certainly the most comprehensive and rigorously researched document available on the industry. This publication not only updates and builds upon last year's edition, but also provides a more in-depth look at what is Canada's most dynamic and fast-paced communications sector.

With ever-increasing penetration rates in both the business and consumer segments, the pervasiveness of the Internet and the boom in associated products and services that it has spawned are now a multi-billion dollar worldwide industry - with no sign of letting up. The rate of change of the Internet phenomenon, the comings and goings of new players, the advent of new technologies and applications is astounding. It is enough to make forecasters and futurists shriek with delight at the excitement of it all and scream in horror at its uncertainty.

At 175 pages, the report is divided into three main sections. The first discusses the environment in Canada and presents major issues and developments pertinent to the industry including merger and acquisition activities, dynamics of Internet adoption and use in Canada, the acceleration of market penetration of high-speed cable and DSL access technologies and regulatory issues. Finally, there are updates on developments in Internet telephony and e-commerce. The second section provides qualitatively and quantitatively intensive individual profiles of two dozen significant ISPs including phone company, IXC and cable company affiliates as well as the major independent providers. The third section contains a series of detailed figures, exhibits and appendices that illustrate dial-up, high-speed and dedicated subscribers & revenues, market shares, provincial segmentation, forecasts and Internet penetration data. Each industry segment has been explored so that the report presents services offered, marketing activities, pricing, as well as technology and application trends.


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